IT Support Desk

Submit Support Ticket

Technical Support for Students

To better assist and support our students, AIMS Education provides technical support through the IT Support Desk. All student technical support requests must be submitted online using this system.

  • New to the portal? Use the link below for step-by-step instructions on how to create your IT Support Desk account.
  • Need help with a technical issue? Use the link below to learn how to submit a ticket to the IT Support Desk.

How to Create Your IT Support Desk Account
How to Submit a Ticket to the IT Support Desk

Once a ticket is submitted, it will be reviewed by the IT team and routed to the appropriate department if necessary.

IT Support Hours

Monday – Friday
8:30 a.m. – 6:30 p.m.

Saturday
9:00 a.m. – 1:00 p.m.

Assistance Meeting Minimum Technology Requirements

Prospective students who need assistance meeting the minimum technology requirements for admission must first contact the Admissions Department. The admissions team will review your request and, if appropriate, forward it to the IT Department.

Please note:

  • There is no guarantee that the college can assist in meeting minimum technology requirements.
  • Decisions are based on individual needs and available institutional resources.
  • Requests submitted directly to the IT Department will not be reviewed without prior approval from Admissions.